Employment

Job Summary:

Community Life Assistants work directly with pregnant and parenting women experiencing homelessness to support their journey toward self-sufficiency. In this hourly staff role, team members provide adult education, career and life skills training, and help cultivate a safe, loving, and supportive environment at Zelie’s Home. This position offers flexibility and opportunities for growth. Staff are encouraged to take initiative and apply their unique strengths to shape their experience and make a meaningful impact in the lives of the women and children we serve.
Schedule:

• Celine’s Nest - Lakewood

  • Part time: 4 Days - Monday (7:00 am -7:00 pm), Tuesday (7:00 am - 7:00 pm), Wednesday (7:00 am - 7:00 pm), Saturday (7:00 am - 7:00 pm)

    Position #1 ( Part time): Must work 2 (12 hour) shifts

    Position #2 (Part time): Must work 2 (12 hour) shifts and one must be on a weekend

Qualifications

• High school degree

• Excellence in organizational, supervisory and communications skills.

• Experience working with people from diverse, racial, ethnic, and socioeconomic backgrounds

• Willingness to learn and adapt to working environment

• Alignment with Zelie’s Home core values and sanctity of human life.

• Valid driver’s license with good driving record and proof of insurance.

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• Oversee the daily operations, cleanliness, safety, and overall readiness of the home, ensuring a welcoming and professional environment for residents, staff, volunteers, and visitors.

• Coordinate household chores, grocery purchasing, seasonal and community spaces, room readiness, and weekly house needs in collaboration with residents, staff, and volunteers.

• Partner with the Facility Manager to address maintenance, facility, utility, and vehicle needs, including documenting requests and forecasting future needs.

• Manage the home’s annual budget, including forecasting, purchasing, credit card and gift card reconciliation, vendor bills, and financial reporting.

• Maintain accurate documentation related to household operations, including maintenance requests, chore schedules, curfews, and room checks.

• Support the onboarding, training, and ongoing development of CLA and PRN staff while reinforcing household policies, culture, and expectations.

• Conduct daily home walkthroughs and morning overviews to assess household needs, communicate updates, and ensure the home is prepared for the day.

• Coordinate volunteers and volunteer groups in collaboration with the Volunteer Coordinator and in-home staff; facilitate Serve Saturday activities.

• Attend weekly Mom Meetings and participate in Community Day activities and other resident engagement opportunities.

• Uphold Community Guidelines by addressing household accountability, conducting room checks, and providing consistent, respectful follow-through regarding expectations and consequences.

• Support residents and staff through difficult conversations, conflict resolution, and safe-space conversations, escalating significant concerns appropriately.

• Participate in the on-call rotation and collaborate with leadership regarding emergencies, resident concerns, and potential housing-related decisions.

• Support Zelie’s Home fundraising and community engagement efforts by staffing the annual Embrace Gala and at least one additional fundraising event each year.

• Take on additional projects and responsibilities as assigned by the Director of Housing and Resident Services.

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Job Purpose

Reports to the Director of Housing and Resident Services. The Social Worker provides behavioral health support, case consultation, and therapeutic services for current and alumnae moms across one home, providing trauma-informed services that strengthen mental health, resilience, and overall well-being.

Responsibilities:

Behavioral Health Support

• In conjunction with the Case Manager and external counselors, develops customized treatment plans.

• Provide moms with the resources they need to reach personal counseling goals.

• Monitor client progress and modify their case plans as needed.

• Complete continuing education courses to maintain certifications & stay up-to-date on latest practices.

• Utilizes behavioral interventions, coping skills strategies to support reaching personal goals and overall self sufficiency.

• Document all clinically significant interactions including assessments, interventions and addressed issues within 72 hours to facilitate continuity of care.

• Refers and coordinates continuity of care with outside counseling resources as necessary.

• Seeks consultation with staff team members as necessary.

• Provides crisis intervention and coordinates emergency services as needed and/or available.

• Adheres to confidentiality law and procedures at all times.

• Obtain signed release of information authorization form from client as required by CSWMFT

• Maintains appropriate professional boundaries and adheres to ethical standards in all interactions.

• Track and input mental health data to client records in the reporting system on a regular basis.

• Responsible for maintaining data and reporting outcomes on a monthly basis to the Director of

Housing and Resident Services

• Collaborate with the Grants Committee to support the continuous improvement of program data collection, outcomes measurement, and impact reporting.

• Facilitates Seeking Safety curriculum for current moms on an individual and group basis.

• Develop and adapt Seeking Safety session plans to meet the specific needs of participants.

• Monitor & evaluate the effectiveness of the Seeking Safety curriculum & update as necessary.

• Participation, collaboration and occasional facilitation of house meetings, enrichment activities and productivity hour for residents on Programming day:

Intake Management

• Supervise the JVC Intake Coordinator to ensure consistent intake phone coverage and timely response to all inquiries Monday–Friday, 9:00 a.m.–5:00 p.m.

• Oversee the intake process by ensuring in-person interviews are scheduled promptly and conducted within established timelines.

• Conduct in-person intake interviews and coordinate all required follow-up, including references, documentation, and additional information.

• Collaborate with the appropriate Case Manager, Social Worker, and program staff to determine applicant placement and ensure timely admissions decisions.

• Communicate intake decisions to applicants and coordinate move-in logistics with the receiving home's team.

• Facilitate a smooth handoff to the assigned Case Manager and Social Worker following acceptance.

• Maintain accurate, confidential intake records and oversee the organization's intake tracking system and related data.

• Coordinate room readiness, move-in logistics, and a welcoming move-in experience for new residents.

• Maintain proactive communication regarding applicant status, scheduling, and intake coverage to ensure continuity throughout the move-in process.

Qualifications:

• Bachelor's degree in social work, counseling, or other related therapy

• Licensed LSW or LISW in the state of Ohio

• Master’s degree, preferred

• At least 2 years of social work experience

• Valid Driver's License

• Knowledge of resources in the Cleveland community

• Strong computer skills.

• Strong interpersonal skills and engagement skills.

• Ability to work effectively as part of a team.

• Demonstrates experience and competency in working in a culturally diverse setting, and an understanding of the intersectional nature of homelessness, poverty, abuse, disability, substance abuse and mental illness.

• Excellent organizational, supervisory, and communication skills, with proficiency in engaging diverse

audiences.

• Experience working with vulnerable populations, addiction and poverty.

• Experience with crisis intervention and/or mediation.

• Alignment with Zelie’s Home core values and sanctity of human life.

• Must be able to lift up to 25 pounds occasionally (e.g., moving donations, baby supplies, or household items).

• Ability to climb and descend stairs multiple times per day, as the home includes multiple floors.

• Comfortable working in both office and residential settings, with frequent movement between rooms and interaction with families

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Job Summary:

Child care coordinator spends time providing loving and nurturing care for the children of women residing at Zelie’s Home. This allows mothers and staff to fully engage in program activities knowing that their children are being well cared for, contributing to the overall supportive learning environment that is essential to each individual’s successful building of the skills and capacities to develop growth and independence.

Responsibilities:

• Supervise and ensure the safety of children at all times

• Ensure safe sleep practices for infants and prevent injury risks for all children

• Assist toddlers with toileting and hygiene as needed/indicated by mom

• Prepare and provide meals, bottles, and/or snacks per mom instructions

• Engage in developmentally appropriate and creative activities/games with children

• Follow parents’ instructions and routines for sleep, feeding, diaper changes, etc.

• Initiate and maintain rapport with the parents’

• Effectively communicate with mom about the daily activities, developmental observations, and any concerns at the end of the shift

• Report concerns about behavior, health, and safety immediately

• Administer basic first aid and medication if necessary (per parent instruction).

• Create and maintain a safe, warm, and developmentally supportive environment for the children

• Take initiative to support the household and children by completing any additional tasks or responsibilities that arise at the direction of your supervisor

Qualifications:

• High school diploma or GED

• Experience as a babysitter, nanny, or child care provider

• Experience working with people from diverse, racial, ethnic, and socioeconomic backgrounds

• Knowledge of trauma informed care

• Willingness to learn and adapt to working environment

• Alignment with Zelie’s Home core values and sanctity of human life.

• Adult and Infant CPR and First Aid Certification (or willingness to obtain)

• Ability to lift 30+ lbs and perform physically active caregiving

Preferred Qualifications:

• Understanding of community living, cultural competencies, and the intersectional nature of homelessness, poverty, ACEs, and trauma informed care.

• Experience with and or exposure to infants and toddlers

• At least 1 year of experience as a babysitter, nanny, or child care provider